This course provides an overview of the functional activities necessary for the creation/delivery of goods and services. Students will be able to apply strategies for goods and services. They will apply total quality management principles that identify and satisfy customer needs. Students will select optimal facility locations that will meet the firm's competitive requirements. To make supply chain management decisions considering quality, delivery, innovation and costs will also be covered. Students will make reliability and maintenance decisions to maintain the capability of operations management systems and evaluate the importance of strategies to achieve competitive advantage in a global environment.
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